Southwest Airlines, Another Exhausting Delay Day
Southwest Airlines, what is going on with this "once excellent" airline?
Is it management, a change of policy or just bad luck for what once was the best airline to fly?
As a business owner with clients in 32 states and 14 nations, I have been an avid loyal customer of Southwest Airlines, because they always had a spirit of independence, "extra effort" and good reliable service.
Southwest had a spirit of going the extra effort to give good reliable communication and service not hamstrung by policies or delays.